Returns & Refunds
We want you to love every piece you buy from Diamond Brothers. If something isn't right, our team at 13 South Molton Street, Mayfair is here to help. Please read this policy alongside our Terms and Conditions.
Returning a Piece Bought Online
If you change your mind about an in-stock piece bought on our website, let us know within 14 days of delivery, then send it back within 14 days of telling us.
- The piece must be unworn and in the condition you received it, with its original box, packaging, certificates and any accessories.
- Please contact us for approval before sending anything back. We will confirm the return address by email.
- Return postage is paid by you. Please use a fully insured, tracked service such as Royal Mail Special Delivery; items are your responsibility until they reach us.
Made-to-Order & Custom Pieces
All made-to-order and custom pieces are non-refundable and cannot be returned or exchanged, unless they are faulty. This includes:
- Pieces marked Made to order, which are crafted for you after you order, in your chosen metal, diamond quality, carat weight and ring size.
- Bespoke designs, including pieces made with your own or an inherited stone.
- Engraved, personalised, resized or altered pieces.
Because these pieces are made specifically for you, please contact us before ordering if you have any questions. We are always happy to help you choose.
Showroom Purchases
Pieces bought in our showroom can be inspected and tried on before you buy, so in-store sales are final and not eligible for change-of-mind returns. This does not affect your rights if a piece is faulty.
Faulty or Incorrect Items
Every piece is checked before it leaves us. If your order arrives damaged, faulty or different from what you ordered, please email us as soon as possible, ideally within 48 hours of delivery, with photos or a short video.
We will arrange a repair, replacement or refund, and cover the cost of returning a faulty or incorrect item. Small variations from the photos on our website, such as the exact tone of a gemstone, are not treated as faults.
How to Return
- Email enquiries@diamondbrothers.co.uk with your order number and the reason for your return.
- We will confirm your return and send you the address to post it to.
- Pack the piece securely in its original box and send it fully insured and tracked.
Your Refund
Once your return arrives and has been inspected, we will refund you to your original payment method within 7 days. If you paid using finance through Ideal4Finance, we will arrange the cancellation of your agreement with them.
We may update this policy from time to time; the latest version is always on this page. This policy does not affect your statutory rights.
